Support
Email support@zilk.io and a person will read it. Tell us your phone, whether you are a customer or a restaurant, and what happened.
Most refusals have a reason the app will show you: a Try It deal you have already used, an Anytime deal inside its 24-hour wait, or a Limited deal outside the days or hours it runs. If none of those fit, email us with the restaurant and the offer.
Use Forgot your password on the sign-in screen. The link works once and expires after an hour, so request a fresh one rather than reusing an old email.
Check that notifications are allowed for Zilk in your phone's settings, and that promotional notifications are on in the app under More. Offers are rare by design — at most one every few days.
Tell us and we will fix it. If it is your restaurant, you can claim it and correct it yourself.
In the app: More → Settings → Delete account. You will be asked for your password to confirm.
Your profile is removed and your login stops working immediately. Past redemptions are kept but detached from you, so a restaurant's own counts of how many people used a deal stay accurate — there is nothing left in them that identifies you.
If you cannot get into the app to do it, email support@zilk.io from the address on the account and we will do it for you.